CANCELLATION, REFUND AND SERVICE POLICY

Cancellation Policy:

We respectfully advise all clients that a minimum of 24 hours is required to reschedule or cancel an appointment. If less than 24 hours' notice is given, we shall charge half the agreed costs. If you fail to arrive for the appointment, we will have to charge the full cost of the scheduled appointment. Pre-paid Appointments, Booking Fees, and Gift Vouchers will be forfeited.

Refund Policy:
We will only offer a refund where there has been a fault with products purchased from ourselves.

As generally we do not refund any item bought online or in clinic unless it is faulty and/or required by the Consumer Guarantees Act.

Where a treatment, or a course of treatments, has been purchased refunds cannot be given. In certain circumstances Gift Vouchers may be offered as an alternative.


Our right to refuse service:
Sometimes the establishment feel it is necessary to turn down customers. The management can refuse service at any time. Kaiz Limited will never halt any potential customers as a result of factors including race, religion, gender, sexuality, or the nature of their disability.

Business Hours:
Mon, Tues, Wed & Fri : 9:30 am – 7:00 pm
Thurs: 9:30 am – 9:00 pm
Sat & Sun: 9:30 am – 4:00 pm


Refund Policy for Online Products
Please choose carefully as generally we do not refund any item bought online or in clinic unless it is faulty and/or required by the Consumer Guarantees Act.

In some circumstances we do allow you to return item/s purchased from us within 10 days of the purchase (or of receiving the order if made online) by visiting one of our clinics but we require proof of purchase and the item must be in its original condition. 

The amount to be refunded will be done so in the form of payment made at the time of the original transaction or we will issue you with a credit note valid for 6 months from the date of purchase. If you wish to return an item bought online please write to hey@kaiz.nz

Unfortunately, we cannot accept items returned that are not in their original condition or if you seek to return outside our specified timeframes. 

Return of items is limited to clients based in New Zealand.  If your items arrive damaged please photograph and keep all contents including the packaging or parcel that the items arrived in and contact hey@kaiz.nz

Please see read our full Terms & Conditions.